Most services require at least 48 hours' notice before the scheduled appointment or guest check-in.

Same-day or next-day requests may be accepted based on availability, but they are not guaranteed. Larger properties, product add-ons, décor styling, photography, and maintenance support may require additional notice.

Full payment is required before a booking is confirmed. Appointment times are based on service length, property size, staff availability, access details, and the guest check-in deadline.

Booking a service does not guarantee completion by a specific check-in time unless that timing has been confirmed by GR Host Ready in writing.

Hosts are responsible for providing complete and accurate access instructions before the appointment.

This may include keypad codes, lockbox codes, key location, parking details, building entry instructions, unit number, alarm information, pet information, and any special entry notes.

If GR Host Ready cannot access the property because instructions are missing, incorrect, expired, incomplete, or unavailable, the appointment may be delayed, rescheduled, or treated as a missed appointment. Missed appointments or access failures may be non-refundable.

If someone must provide in-person access, that person must be 18 or older and available at the scheduled time.

Hosts are responsible for making sure the property is ready for the booked service.

Clean bedding, towels, guest supplies, replacement items, and specialty products must be available on-site unless a laundry add-on, product add-on, or approved supply pickup has been booked.

GR Host Ready provides standard cleaning supplies for cleaning services. Hosts are responsible for guest-facing supplies, specialty products, linens, towels, and replacement items unless purchased through GR Host Ready.

Additional fees may apply for excessive mess, heavy trash, pet hair, stains, damage, missing supplies, incorrect property size, extra bathrooms, extra beds, locked areas, or work outside the booked service.

Laundry is not included unless selected during booking.

The Laundry Add-On is $25 per bed and towel set and includes washing, drying, folding, and restocking standard guest linens and towels using the property's on-site washer and dryer.

A "bed and towel set" may include the bedding and towels needed to reset one bed/guest area, such as sheets, pillowcases, towels, and washcloths.

Laundry service requires an accessible washer and dryer at the property. It does not include off-site laundry, stain removal guarantees, ironing, steaming, repair of damaged linens, or replacement of missing items unless separately approved.

Heavily stained, damaged, or unusable linens may be removed from the bed, set aside, or reported to the host.

Product add-ons are offered as optional Host Ready Bundles and must be selected during booking or approved before the appointment.

Product add-ons may include bathroom bundles, half-bathroom bundles, linen/towel emergency bundles, shower kits, toiletry items, spa welcome gifts, or other guest-ready supplies.

Products are subject to availability. Pricing may vary based on item cost, quantity, availability, delivery needs, and preparation time.

Once products are purchased, prepared, delivered, opened, or placed at the property, they may be non-refundable.

Minor Maintenance Support is for small, non-licensed rental support tasks only.

Minor maintenance may include tasks such as replacing light bulbs, changing keypad batteries, tightening handles or hardware, checking locks, small hanging tasks, minor assembly, small repairs, supply pickup, or visible issue checks.

GR Host Ready does not perform licensed electrical, plumbing, HVAC, roofing, structural work, gas-line work, mold remediation, pest control, biohazard cleanup, appliance repair, emergency repairs, or work requiring a licensed contractor or permit.

Parts and materials are not included unless separately approved. If a task is outside our scope, unsafe, or more involved than expected, GR Host Ready may decline the task and recommend a licensed professional.

Listing photography is intended for clean, guest-ready rental spaces.

The property should be cleaned, staged, and photo-ready before the appointment. Photography does not include cleaning, heavy staging, furniture moving, repairs, shopping, virtual staging, drone photography, floor plans, or guaranteed listing performance.

Lighting, weather, clutter, property condition, and access may affect final photo quality. Exterior photos may need to be rescheduled if weather or lighting conditions are not suitable.

GR Host Ready does not guarantee increased bookings, higher nightly rates, improved reviews, or listing performance from photography services.

Décor Styling & Guest-Ready Setup is a visual guest-ready support service, not renovation, construction, licensed interior design, or full furnishing.

Styling may include arranging existing décor, improving layout, simplifying clutter, creating a more polished guest-facing space, and suggesting small upgrades.

Shopping, installation, painting, wall mounting, furniture assembly, repairs, or purchasing items are not included unless separately approved.

GR Host Ready does not guarantee increased bookings, higher nightly rates, improved reviews, or listing performance from décor styling services.

Cancellations and reschedule requests must be made at least 24 hours before the scheduled appointment time.

Reschedule requests made at least 24 hours before the appointment may be moved to another available time. Rescheduled services must be used within 14 days of the original appointment date unless otherwise approved by GR Host Ready in writing.

Cancellations, reschedule requests, missed appointments, access issues, or appointment changes made less than 24 hours before the scheduled service time may be non-refundable.

If GR Host Ready cannot complete the service because of missing access instructions, incorrect codes, unavailable keys, locked areas, active guests, unsafe conditions, missing supplies, excessive mess, incorrect booking details, or the property not being ready, the appointment may be treated as a missed appointment or late cancellation and may be non-refundable.

GR Host Ready may reschedule or cancel due to illness, weather, safety concerns, emergencies, staffing issues, or conditions outside our control. If GR Host Ready cancels and cannot provide the service, a reschedule or refund may be offered at GR Host Ready's discretion.

GR Host Ready may refuse, stop, or reschedule service if the property is unsafe, inaccessible, unsanitary, or outside the booked scope.

This includes but is not limited to biohazards, bodily fluids, pests, mold, strong odors, hoarding conditions, active construction, aggressive animals, weapons, illegal activity, unsafe utilities, excessive clutter, or conditions requiring specialized cleanup.

GR Host Ready is not responsible for pre-existing damage, normal wear and tear, defective fixtures, loose hardware, hidden damage, broken items, or damage caused by poor installation or poor property condition.

Visible damage, missing items, supply issues, or safety concerns may be documented and reported to the host when noticed.

GR Host Ready is a rental support service operated by Host Ready Professional Services LLC.

We provide cleaning, supply support, minor maintenance support, décor styling, guest-ready setup, product bundles, and listing photography. We are not a property management company.

GR Host Ready does not manage bookings, communicate with guests, screen guests, collect rent, handle leases, enforce house rules, coordinate evictions, place tenants, manage disputes, provide emergency response, or give legal advice.

Hosts remain responsible for their property, listing accuracy, guest communication, compliance, supplies, safety, maintenance decisions, guest issues, and overall rental management.